Matty Living

FAQ

FAQ’S

Everything You Need to Know

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Is parking available, and is there a fee?

Yes, free on-site parking is available for all our guests. No prior reservation is required.

Are pets allowed?

Unfortunately, pets are not allowed at the property to ensure comfort for all guests.

Is daily housekeeping provided?

Yes, daily housekeeping is included during your stay. Fresh linens and towels are provided regularly.

Is Wi-Fi provided, and is it complimentary?

Yes, complimentary high-speed Wi-Fi is available throughout the property and in all rooms.

Is the kitchen fully equipped?

Yes, each unit features a fully equipped kitchen with essential appliances, cookware, and utensils for your convenience.

Is the property family-friendly?

Absolutely! Our holiday home is family-friendly and suitable for couples, families, and groups.

Is smoking allowed?

Smoking is not permitted indoors. Designated outdoor smoking areas are available.

Do you offer airport transfers or transportation services?

Airport transfers can be arranged upon request at an additional cost. Please contact us in advance.

Is there a security deposit required?

Yes, a refundable security deposit may be required at check-in. It will be refunded after check-out, subject to property inspection.

Can I cancel or modify my booking?

Cancellation and modification policies depend on your booking terms. Please refer to your confirmation email or contact us directly for assistance.

How can I contact you during my stay?

Our guest support team is available 24/7 via phone or WhatsApp for any assistance during your stay.